privacy policy

At Moin's YouFit, we prioritise your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, and advertising channels including Facebook, Instagram, Google, and WhatsApp.
 

By using our website or submitting your information through any of our channels, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, and phone number when you register, contact us, or submit a form.

• City or location provided during enquiry or lead form submission.

• Fitness goals and health objectives shared voluntarily during onboarding.

Health and Fitness Data

• Information related to your fitness goals, dietary preferences, medical conditions disclosed voluntarily, and progress data shared during coaching sessions.

• This data is provided voluntarily and is used solely to deliver personalised coaching services.

Lead Form Data — Meta Ads

• When you submit a lead form through our Facebook or Instagram advertisements, we collect the information you provide including your name, phone number, email address, city, and health goals.

• This information is used solely to contact you regarding our fitness and nutrition coaching services.

• It is not sold, rented, or shared with any third party for marketing purposes.

Instagram Direct Message Data

               When you contact us through Instagram Direct Messages as a result of our paid advertising campaigns, we collect the name and message content shared during that conversation.

• This data is used solely to respond to your enquiry and provide information about our coaching services.

• We do not use Instagram DM data for retargeting or share it with any third party.

Usage Data

• Details about your interactions with our website including IP address, browser type, device type, and pages visited.

• Time spent on pages and navigation patterns to help us improve our website experience.

Cookies and Tracking Technologies

• We use cookies to enhance user experience, analyse site traffic, and personalise content.

• We use Meta Pixel, Google Ads remarketing tags, and Google Analytics on our website. These tools may collect data on pages visited, actions taken, and device information.

• You can manage cookie preferences through your browser settings at any time.

2. How We Use Your Information

Your information is used to:

• Provide personalised online fitness training and nutritional counselling.

• Contact you regarding your enquiry or assessment booking within 24 hours of form submission.

• Send updates, program information, and relevant health and fitness content.

• Improve our website functionality and overall user experience.

• Measure the effectiveness of our advertising campaigns through Meta Pixel, Google Ads conversion tracking, and Google Analytics.

• Comply with applicable legal obligations and protect against fraudulent activities.

Custom Audience Targeting

With your consent, we may use your contact information to create custom audiences on Meta platforms for the purpose of showing you relevant advertisements. This includes the use of lookalike audiences based on our existing client base. You may withdraw this consent at any time by contacting us at info@moinsyoufit.com

3. Advertising and Tracking Technologies

We use the following third-party tracking tools on our website. All tracking is conducted in accordance with applicable privacy laws and platform requirements.

Meta Pixel (Facebook Pixel)

We use Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns and to understand how users interact with our website after viewing or clicking on our ads. The Meta Pixel may collect information including pages visited, actions taken on our website, and device information. This data is shared with Meta Platforms Inc. in accordance with their Data Policy.

Opt out of Meta data collection: facebook.com/privacy/explanation

Instagram Direct Messages

When users interact with our Instagram profile through paid message campaigns, we may collect message content and profile name for the purpose of responding to coaching enquiries. This data is managed through Meta Business Suite and is not shared with third parties or used for retargeting purposes.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This tracks specific actions taken on our website including form submissions, button clicks, and landing page visits. This data helps us understand which ads lead to enquiries and allows us to optimise our campaigns. No personally identifiable information is shared through conversion tracking.

Manage Google Ads preferences: google.com/settings/ads

Google Ads Remarketing

We use Google Ads remarketing tags on our website to show relevant advertisements to users who have previously visited moinsyoufit.com while they browse other websites in the Google Display Network. Google uses cookies to serve these ads based on your prior visits to our website.

Opt out of Google remarketing: google.com/settings/ads

Google Tag Manager and Google Analytics

We use Google Tag Manager and Google Analytics to analyse website traffic, understand user behaviour, and improve our services. Google may use this data in accordance with their own privacy policy available at policies.google.com/privacy.

Google Consent Mode

Our website uses Google Consent Mode to manage how Google tags behave based on your cookie preferences. If you decline cookies, Google Consent Mode allows us to measure ad performance using aggregated and anonymised data only, without tracking your individual activity. This ensures our advertising remains measurable while fully respecting your privacy choices.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to any third party. We may share data only in the following circumstances:

Service Providers

• Trusted technology partners who assist in operating our website, delivering our app, and managing communications. These partners are contractually required to keep your data confidential.

Advertising Platforms

• Meta Platforms Inc. (Facebook and Instagram) and Google LLC for the purpose of running and measuring paid advertising campaigns. Data shared is limited to what is necessary for ad performance measurement only.

• We do not share health-related data or sensitive personal attributes with advertising platforms.

Legal Authorities

• When required by applicable law, regulation, or court order, or to protect the rights, safety, and security of Moin's YouFit, our clients, or the public.

5. Communication Channels

We may communicate with you through email, phone, and WhatsApp. By providing your contact details through any of our forms, websites, or advertising channels, you consent to being contacted through these channels regarding our fitness and nutrition coaching services.

You may opt out of communications at any time by contacting us at info@moinsyoufit.com or by replying STOP to any WhatsApp message.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Client coaching data is retained for the duration of your program and for up to 2 years after your last active session.

• Lead enquiry data is retained for up to 12 months if a coaching relationship is not established.

• Website analytics data is retained in accordance with Google Analytics and Meta's standard data retention settings.

• Instagram DM data is retained for up to 6 months from the date of the conversation.

If you request deletion of your personal data, we will action this within 30 days unless we are required by applicable law to retain it.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data subject to our legal obligations.

• Opt out of marketing communications at any time.

• Withdraw consent for data processing where consent is the legal basis.

• Withdraw consent for custom audience targeting on Meta platforms.

• Opt out of Google remarketing and personalised advertising.

• Manage cookie and tracking preferences through your browser settings.

To exercise any of these rights, contact us at info@moinsyoufit.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls limited to authorised personnel only.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

9. Third-Party Links

Our website may contain links to external websites including social media platforms, app stores, and partner sites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their individual privacy policies before sharing any personal information.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately at info@moinsyoufit.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, advertising platforms, legal requirements, or industry standards. When we make material changes, we will update the effective date at the top of this document and notify active clients by email where appropriate.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Moin's YouFit

Email:    info@moinsyoufit.com

Phone:    +91 9148435467

Website:  moinsyoufit.com

Address:  Villa 78, Azven Breathe, Tayakanahalli, Off Sarjapura Attibele Road, Bangalore 562125

We aim to respond to all privacy-related enquiries within 5 business days.